TIP - ALWAY TAKE PHOTO'S AS YOU UNPACK REGISTERS

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1 year 7 months ago - 1 year 7 months ago #2034 by NAV
NAV created the topic: TIP - ALWAY TAKE PHOTO'S AS YOU UNPACK REGISTERS
A little trick I learned years ago is to always take pictures of the box a register arrives in and the way it is packed. A month ago I purchased a small Continental Cash Register that was located a thousand miles away. This register is 15.5" tall x 15" deep x 9" wide and weight was 52 pounds. Seller would not pack and ship because of previous difficulties with damage and insurance claims. So I had seller take the register to the local FedEx Store to be packed and shipped.

FedEx employee called and told me the cost would be $101.58 to pack and ship because they are required to apply three inches of bubble wrap around the entire item, and since the register was 15.5 inches tall they needed a box 24" tall, and thus required a 24" x 24" x 24" box with packing peanuts filling in the empty spaces. I wanted the register, and a $101.58 was still considerably less expensive than making a 2000 mile round trip. NOTE: Two months ago I bought a similar size non NCR register and it was shipped by UPS in a 10" x 20" x 20" box with no damage, and for considerably less cost.

When the jumbo box arrived I started taking pictures. Once open I discovered there were no packing peanuts, but plenty of brown paper. I removed approximately 14" of crushed brown paper before finding the register laying on the side with two inches (not three inches as required) of bubble wrap, and one portion of the side had no bubble wrap. Thus, I was charged for a 24" x 24" x 24" box because the machine was to be shipped in the upright position, but by putting it on the side FedEx was able to sell be a larger box and charge be for 14" x 24" x 24" of air space and brown packing paper.

I called FedEx to complain and spoke with the store manager who said she would check the film of the packing and call me back in a couple hours because it took time to go thru the video. Five minutes later I received a call from the FedEx Manager who said she checked with the individual who packed the register, it was her best employee and he did the best job he could, and I would just have to live with it. So I called FedEx Company Headquarters and complained. I was told someone would call me back. A week later I called again and spoke with a competent representative who started the complaint process in motion. I downloaded a form, wrote a letter, and sent photo's explaining how if I or someone else packed this machine the way the FedEx store did it would not be insured because of improper packing. Two weeks later without hearing from anyone, I received a full reimbursement of my shipping and packing fee's from FedEx.

You are at risk anytime you ship a register. Thus, the point of this post is to take plenty of photo's before and during packing, and again when you receive a register shipped to you. I have always contented that most collectors can pack an item better than the minimum wage professional UPS & FedEx packing experts. Most, not all.
















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1 year 7 months ago - 1 year 7 months ago #2035 by NAV
NAV replied the topic: TIP - ALWAY TAKE PHOTO'S AS YOU UNPACK REGISTERS
Better photo to show the over kill of a 24" x 24" x 24" box on a 15.5" x 15" x 9" register.

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